Privacy Policy

Introduction

At Lullnest ("we", "us", "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy is in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). For customers based in California, USA, we also comply with the California Consumer Privacy Act (CCPA).

By visiting our website and purchasing from us, you agree to the terms outlined in this Privacy Policy.

Who We Are

Lullnest is an Australian-owned online retail store selling baby feeding and nursing products. Our website is operated via Shopify.

📧 support@lullnest.store

What Information We Collect

Information you give us directly:

  • Full name
  • Email address
  • Delivery address and billing address
  • Phone number
  • Payment information (processed securely, we never store full card details)

Information collected automatically:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website or source
  • Device type (mobile, desktop, tablet)

Information from third parties:

  • If you interact with our social media pages or ads, those platforms may share limited data with us in line with their own privacy policies (Meta, TikTok, Google)

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send you order confirmations and shipping updates
  • Respond to your customer service enquiries
  • Send you marketing emails if you have opted in (you can unsubscribe at any time)
  • Improve our website, products and customer experience
  • Comply with legal obligations
  • Prevent fraud and protect the security of our store

We will never sell your personal data to third parties.

Sharing Your Information

Third Party Purpose
Shopify Ecommerce platform and order management
TeedDrop / Fulfilment Partner Order fulfilment and shipping
Payment Processors (Stripe, PayPal) Secure payment processing
Courier and Delivery Partners Delivering your order
Meta (Facebook/Instagram) Advertising and remarketing
TikTok Ads Advertising and remarketing
Google Analytics Website analytics and performance tracking
Email Marketing Platform Order and marketing emails

Cookies

Our website uses cookies to improve your browsing experience:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors use our site
  • Marketing cookies — to show relevant ads on other platforms

You can control cookie preferences through your browser settings or our cookie consent banner.

How Long We Keep Your Data

  • Order and transaction records: 7 years (Australian tax law requirement)
  • Marketing data: until you unsubscribe or request deletion
  • Website analytics: 26 months

Your Rights

For all customers:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your personal data
  • Unsubscribe from marketing at any time

Additional rights for California (USA) customers under CCPA:

  • Right to know what personal data we collect and how it is used
  • Right to delete your personal data
  • Right to opt out of the sale of personal data (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at support@lullnest.store. We will respond within 30 days.

Marketing Communications

If you opted in to receive marketing emails, we may send you:

  • Promotional offers and discounts
  • New product announcements
  • Parenting tips and content

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting support@lullnest.store.

Children's Privacy

Our website is intended for use by adults purchasing products for their children. We do not knowingly collect personal data from anyone under the age of 13. If you believe we have inadvertently collected data from a minor, please contact us immediately.

How to Make a Complaint

Australian customers: If you are unhappy with how we have handled your personal data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au 📞 1300 363 992

US customers: If you are a California resident and wish to exercise your CCPA rights, please contact us directly at support@lullnest.store and we will respond within 45 days.

We would always appreciate the opportunity to resolve your concern directly first.

Contact Us

📧 support@lullnest.store

We aim to respond within 2 business days, Monday to Friday (AEST).

Last updated: March 2024